A Scientific Approach to Total Quality - 1089 Words

A Scientific Approach for Total Quality Ricardo Colon PJM – 440 Total Quality Management Colorado State University – Global Campus Dr. Victoria Figiel August 24th, 2015 A Scientific Approach for Total Quality This paper discusses the scientific approach to decision making and problem solving concerning total quality. When combined with total quality tools, the scientific approach can empower employees to commit to a continuous quality improvement culture. I will explain how this effect occurs. Also, a detailed synopsis of my experience related to how quality tools can increase project management success will be provided. Two ways of making decisions stem from examining the results and evaluating the†¦show more content†¦Charts and graphs with quantifiable data are great tools to empower employees by visually communicating empirical evidence for improvement opportunities. Also, data tables are another example of total quality tools that apply the scientific method to collect valuable information for specific decisions making processes, (Goetsch, amp; Davis, 2013). Employees are empowered to collect data vital to decision makers for solut ions to achieve customer satisfaction. Having a direct impact on customer satisfaction can create commitment to continuous improvement. My current employer embraces total quality tools to increase the likelihood of project success. For example, when we experience customer issues or complaints, we log a project case describing the issue, possible date for solution, and an action plan to prevent a similar issue moving forward. At the end of each fiscal quarter, all of the logged project cases are categorized into a histogram. The issues are measured in total project time delay per logged case. The graphical information displays the amount of complaints per category, the impact regarding on-time completion, and the cost to the company. Our leadership teams uses this information to focus on specific areas for improvement to dedicate organizational resources for training, and support. Some complaints are measureable, but not controllable. For example, if additional materials are requeste d after the initial purchase order, the customer may complainShow MoreRelatedDefinition Of Total Quality Management1555 Words   |  7 PagesBusinessDictionary.com defines Total Quality Management (TQM) as a holistic approach to long-term success that views continuous improvement in all aspects of an organization as a process and not as a short-term goal. It aims to radically transform the organization through progressive changes in the attitudes, practices, structures, and systems. 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It comprises â€Å"soft† and â€Å"hard† facets which include scientific methodology, quality standards and employee contribution in a process. Sustaining improvement in an organization requires not onlyRead MoreChapter 2 Summary Notes1088 Words   |  5 Pagesgood condition while maintaining standards, etc. There are 6 different approaches to management: 1. scientific management: an approach that involves using scientific methods to define the ‘one best way’ for a job to be done. The aim of this method is to make organizations and workers be as efficient as possible. Frederick W. Taylor was one of the first to introduce methods of scientific management. He introduced 4 principles of management: a. develop a science for each element of an individual’s